Frequently Asked Questions

Demo LGU is a way for residents to see what government infrastructure projects — road repairs, bridges, flood control, and similar public works — are happening near them, and to report a problem with one to the LGU.

Every project on the map is a real, specific piece of work: who the contractor is, what it costs, when it started, and when it’s due to finish. You don’t have to work out which office to complain to — a report filed from a project’s own pin reaches the LGU with the project, its implementing agency, and its contractor already named on it.

Demo LGU is built on FixMyStreet, free and open-source software made by mySociety.

No account is needed to browse Government Projects, read other residents’ ratings and reviews, or see reports already filed. Browsing is completely open.

You’ll need to confirm your email (or sign in, if you already have an account) to file a report, so a confirmation link can be sent to you and nobody can file a report in your name. Leaving a star rating or review requires a free account, so you can come back later and edit what you wrote.

For project-related reports (delays, safety hazards, poor workmanship, and similar), a valid Philippine mobile number is required in addition to your email. This gives the responsible agency a faster way to reach you if they need more detail — a project complaint often needs a quick follow-up call in a way an ordinary street report doesn’t.

Yes — the whole site, including the map, is designed to work on an ordinary mobile browser without installing anything.

Every report has a number. It is shown on the confirmation page and at the top of the report’s own page, as “Report number”. Type it below and you will go straight to the report.

You can also open the link in any email we sent you about the report, or sign in and open Your account to see all your reports.

If it’s something that needs the agency’s attention — a safety hazard, work that looks unsafe or badly done, a project that’s stalled, or livelihood being disrupted — use “Report a problem with this project.” That goes through a proper form (with a category, a description, and your contact details), gets emailed to the LGU with the project and its implementing agency named on it, and is tracked through to a resolution.

A star rating and written review is different: it’s a public opinion, visible to other residents browsing that project, similar to a review on any consumer site. It is not sent to the LGU or the agency, and nobody is assigned to act on it. It’s there so other residents can see, at a glance, how a project is generally regarded — not as a way to get something fixed.

You can do both for the same project, and often should: report the specific problem so it reaches the people who can act on it, and leave a rating so other residents get an honest picture. If you only leave a low rating with a complaint written in the review box, the site will actually prompt you to also file a report — since a rating alone genuinely won’t reach anyone.

Yes. Open the project again and you’ll see your existing rating and review shown back to you, with an “Edit your review” button. There’s only ever one rating per person per project — submitting again replaces your previous one rather than adding a second.

Once a report has been sent to the LGU it can’t be edited directly by you, in the same way a letter can’t be unsent — but you can post an update on the report’s own page (for example, if the problem has since been fixed, or has gotten worse), and that update is visible to anyone else looking at the same report.

Every report is filed against a specific Government Project, in one of these categories:

• Delayed Construction — the project has stalled or is running noticeably behind its own target completion date.
• Disrupting Livelihood — the works are blocking or damaging a business, market, or someone’s ability to earn a living.
• Safety Hazard — anything about the site itself (exposed rebar, no signage, unsafe scaffolding, open pits) that could hurt someone.
• Poor Workmanship — the work doesn’t look like it was done to a reasonable standard.
• Other — anything project-related that doesn’t fit the above.

Once you’ve confirmed it (by email, or immediately if you’re already signed in), your report is emailed to the LGU within a few minutes. That email names the specific project, its implementing agency, and its contractor, so it can go straight to whoever is responsible. The confirmation page and the report’s own page have a “What happens next” box that says who has the report and, where the LGU has set one, how many working days it aims to take to look at it.

When staff post an update, it appears on the report’s own page and the person who reported it gets an email. If the LGU can’t fix something, for example because another agency is responsible, staff say why on that page.

Where the LGU has set a target, the “What happens next” box shows it as a number of working days and the date it falls on. The target is for a first update from staff, not for the repair itself, and it is a goal the LGU sets, not a guarantee. Weekends are left out of the count but public holidays are not, so the date can move. If the LGU has not set a target for that kind of problem, the box says only that staff will look at it.

Yes, photos are encouraged — they’re often the fastest way to show a safety hazard or workmanship problem. Large photos are automatically shrunk before upload so they don’t take forever to send on a slow mobile connection.

This site is currently scoped to problems with active government projects specifically. For anything else — a general complaint, a different kind of local issue, or something urgent — please use your LGU’s own direct contact channels; see our contact page.

Clicking a point shows its Project ID, status, percentage complete, contractor, implementing agency, budget, start date, and target completion date — whatever the source data includes for that project.

The Project ID is the government’s own official contract number for that project (not the number shown after the contractor’s name — that’s the contractor’s own registration number, a different thing). A “See in Google Maps” link is also included, which opens the project’s exact location in Google Maps in a new tab.

• Ongoing — work is actively underway.
• Completed — the project has an actual completion date on record.
• Upcoming — work is scheduled to start but hasn’t yet.

An “Ongoing” tag is also colour-coded by how far along the project actually is — red for barely started (0–20% complete), shading through orange, amber, and light green, up to the same green as “Completed” once a project is 80% or more done. The exact percentage is always shown next to the tag as well, so the colour is a quick visual cue, not the only way to tell.

It is shown on a project that is still marked as ongoing, is not 100% complete and whose target completion date has already passed. The data does not say why: the project may be late, or its record may simply not have been updated. Only projects that have a target date in the data can be judged this way, so a project without the tag has not been shown to be on time. To see just these projects, use the Status filter.

Yes. The Government Projects page has a search box above the list — type a street, barangay, or project name and it zooms the map straight to a matching project. If nothing matches, you’ll see a message saying so rather than the map silently doing nothing.

Below the search box, two dropdowns let you narrow the list further: Status filters by how far along a project is (Completed, or one of five Ongoing progress bands from 0–20% up to 80–100%), and Type filters by the kind of work — Roads, Bridges, Buildings & facilities, Flood control & drainage, Schools, or Other. Both apply to the map points and the sidebar list together, and can be combined with the search box and each other.

First check whether a Status or Type filter is still active from an earlier search — a filtered-out project won’t show up until you set that filter back to “All.” Otherwise, the map only shows projects from the data source it’s currently loaded with, which may not yet cover every project in every area. Try zooming out or panning to a nearby location — the sidebar list updates to whatever’s currently on screen.

Project details — budgets, contractors, dates, coordinates — come from the Department of Public Works and Highways’ own public transparency data, the same information DPWH itself publishes. It’s real government data, not made up for this demo, centred on Quezon City (a small number of projects are in neighbouring areas).

Like any large public dataset, it isn’t perfect — a small number of entries are missing information DPWH itself hasn’t recorded, most commonly an exact location. Those are left out of the map rather than shown with a guessed or incorrect position.

It ranks the contractors named in the public works data by citizen satisfaction rating and a few other measures of track record, such as projects finished on time. Each contractor has its own page listing its projects, and a search box above the list finds a contractor by name. The page explains how to read the numbers; that explanation is still a draft that an expert has not yet checked.

Yes. A contractor’s page has a “Reply as this contractor” link. The contractor signs in and sends a short reply. Staff check who sent it and, if they publish it, it appears on the contractor’s page with its date, marked as provided by the contractor and published by the LGU. A reply does not change the ratings or the counts.

Only if you choose to. There’s a “Let others see my name on this rating” checkbox when you submit — leave it unchecked and your review shows publicly as “A resident” instead of your name. This is off by default; you have to opt in each time.

Yes — every project with at least one rating shows a “See all ratings & reviews” link next to its average score, listing every review left against it, most recent first.

No — see “Reporting a problem vs. leaving a rating” above. A rating is a public opinion only. If you want a real response, use “Report a problem with this project.”

Your email and phone number are only ever visible to the LGU/agency staff handling your report — never shown publicly on the site, and never shown to other residents alongside a rating or review.

Demo LGU is not responsible for the accuracy of reports, ratings, or reviews submitted by residents. Content that’s clearly abusive, spam, or inappropriate can be reported for removal — see our contact page.

Yes — use the language pill in the bottom corner of any page to switch the entire site between English and Filipino, including this page.

Yes. The How the site is doing page, linked at the bottom of every page, shows for the last 30 days and for all time how many public reports were filed, how many reports staff have looked at, how many are fixed or closed, and the typical time to a first staff update. It contains no personal details, and you can download the figures as a CSV file.

Get in touch via our contact page and we’ll help directly.