Our principles

1. Show public data as it was published

Project details come from DPWH's public records, and each project links to its source. We do not fill gaps with guesses: when a value is missing, the site says "no data". Anything the site works out itself, such as "past target date", "approximate location" or a project's UN goals, is labelled as ours. See Open data.

2. Be fair to the people and companies named

• A report is a resident's account of a problem, confirmed by email. It is not a finding that anyone is at fault.
• A rating is an opinion. Contractor pages show star counts, not quotes from reviews.
• Contractor pages explain what each number means and does not mean.
• Anyone, including a contractor, can tell us a project's details are wrong, and ask for a correction.

3. Ask for as little personal information as we can

Your name, email and mobile number go to the LGU office that handles your report and are never shown publicly, unless you choose to show your name. See the privacy notice.

4. Work for everyone

The site works on a basic phone, in English and Filipino, and we aim to meet the Web Content Accessibility Guidelines 2.1 at level AA. See the accessibility statement.

5. Be open about how we are doing

The figures on How the site is doing are worked out from our own records each time the page loads. Changes to the site are listed on What’s new.

6. Build on open software

The site is built on FixMyStreet, free and open-source software made by mySociety and used by councils and cities in many countries.

7. Write plainly

We write for residents, not for officials: short sentences, everyday words, and the same meaning in English and Filipino.